Protecting your information is of the utmost importance to us. We use third party services to process your payment information, which guarantees the safety and protection of your order. We do not sell your information to any third parties or provide it to third parties that are not relevant to processing your order.
Freight charges are on a per-order basis and are calculated once your order is finalized. Please review your cart at time of checkout. If you have any questions or concerns, feel free to let us know at:
We pride ourselves on service and satisfaction. In the event that you are unhappy with a product, we will gladly issue a refund for the purchase price of the item if it is returned in new condition within 10 days of receiving. The buyer is responsible for all shipping charges.
Extra note for warranty and returns page:
We at Triage consider ourselves reasonable people and always appreciate feedback from our customers, visitors and friends. Feel free to send any comments, questions, concerns and propositions to:
Each item is photographed with the intent of representing the true colour of the item when viewed on your screen. However, if for any reason there is a clear discrepancy between on-line images and the product received, an exchange will be granted. The buyer is responsible for all shipping charges associated with the exchange.
With each Triage design being a unique piece, there cannot be one single care solution for all. In general, softer more delicate leathers should be treated as gently as possible. whereas some of Our tougher leather have extremely durable finishes and can usually withstand more abuse. If in doubt about how to care for your specific item, feel free to send an email to our service department:
At Triage, we stand for quality and craftsmanship. Our products are guaranteed against defects in craftsmanship. Warranty covers defective assembly and/or product failure under normal use conditions. It does not cover neglect, misuse, staining, extreme usage or tantrums.
For leather items: various leather ages in different ways. Some are delicate, some more robust. We recommend treating the items accordingly. Our product descriptions and images indicate the tactile nature and finished appearance.
The beauty of each Triage leather item is characterized by unique grain patterns and the intricacies of our patchwork process. Be aware that when it comes to recycled materials, perfection is often unattainable. Like all fine leather, each finished piece has its own unique character, complete with natural imperfections – we believe this just adds to the character of our products!